We aim to ensure Settle homes, communal areas and estates are kept safe, healthy and free of pests.

This policy review is now closed.

This Policy is aligned to our Landlord Resident Strategy and sets out our approach to managing reports of pests in our properties, outlining our landlord responsibilities and the service we offer to set clear expectations for residents and those occupying commercial lets.

Update: Final review published - 29th August

Your feedback was key in this policy review, helping us ensure that it reflects what's important to you.

The effective control of pests within our properties will ensure that, in the event of an outbreak, the responsibilities of Settle and the resident are clearly defined and that the appropriate advice is given and action undertaken.

🔍 You Said...

• You'd value more clarity on which pest concerns fall under Settle's responsibility
• You felt the policy could be clearer to read and easier to understand.

🎯 We Did...

• Included examples of pests within the scope of our Pest Control policy
• Included full names alongside acronyms to make the policy easier to understand.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 18th July

Thank you for the feedback we received on our Pest Control Policy. We received 7 comments from 3 survey responses. All contributions are essential to improving this policy, and we're currently reviewing the suggestions.

📢 Here's what we heard:

• 83% of residents thought the language in the policy was clear
• 83% of residents thought the policy was easy to understand.

One core theme was raised by residents in response to our Pest Control Policy:

1. Residents would like more clarity on which pest concerns fall under Settle's responsibility.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Settle properties may be subject to an infestation of pests, including but not limited to, rats, mice, wasps, bedbugs, and cockroaches. Some other animals, such as foxes, bats and birds, may present a nuisance but are not considered pests, many are also protected under the Wildlife and Countryside Act 1981, which may determine the course of action undertaken.

This policy sets out Settle’s responsibilities and expectations, in accordance with our service standards, the terms of tenancy agreements and relevant legislation.

To make sure the policy promotes safety, fairness, and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.

A note from Alice Courtney-Duguid, Service Delivery Manager

"To support our vision of providing a safe, comfortable and affordable home for revery household, we're introducing a Pest Control Policy. This sets out our approach to managing reports of pests in our properties.

We'd like to hear your feedback, to make sure the policy is clear, easy to understand and effective. Thank you for taking the time to share your thoughts with us!"