Pest Control Policy Review

We aim to ensure Settle homes, communal areas and estates are kept safe, healthy and free of pests.

Update: Under review - 18th July

Thank you for the feedback we received on our Pest Control Policy. We received 4 comments from 2 survey responses. All contributions are essential to improving this policy, and we're currently reviewing the suggestions.

📢 Here's what we heard:

  • 83% of residents thought the language in the policy was clear
  • 83% of residents thought the policy was easy to understand.

One core theme was raised by residents in response to our Pest Control Policy:

  1. Residents would like more clarity on which pest concerns fall under Settle's responsibility.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Settle properties may be subject to an infestation of pests, including but not limited to, rats, mice, wasps, bedbugs, and cockroaches. Some other animals, such as foxes, bats and birds, may present a nuisance but are not considered pests, many are also protected under the Wildlife and Countryside Act 1981, which may determine the course of action undertaken.

The effective control of pests within our properties will ensure that, in the event of an outbreak, the responsibilities of Settle and the resident are clearly defined and that the appropriate advice is given and action undertaken.

This policy sets out Settle’s responsibilities and expectations, in accordance with our service standards, the terms of tenancy agreements and relevant legislation.

To make sure the policy promotes safety, fairness, and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Alice Courtney-Duguid, Service Delivery Manager

"To support our vision of providing a safe, comfortable and affordable home for revery household, we're introducing a Pest Control Policy. This sets out our approach to managing reports of pests in our properties.

We'd like to hear your feedback, to make sure the policy is clear, easy to understand and effective. Thank you for taking the time to share your thoughts with us!"

We aim to ensure Settle homes, communal areas and estates are kept safe, healthy and free of pests.

Update: Under review - 18th July

Thank you for the feedback we received on our Pest Control Policy. We received 4 comments from 2 survey responses. All contributions are essential to improving this policy, and we're currently reviewing the suggestions.

📢 Here's what we heard:

  • 83% of residents thought the language in the policy was clear
  • 83% of residents thought the policy was easy to understand.

One core theme was raised by residents in response to our Pest Control Policy:

  1. Residents would like more clarity on which pest concerns fall under Settle's responsibility.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Settle properties may be subject to an infestation of pests, including but not limited to, rats, mice, wasps, bedbugs, and cockroaches. Some other animals, such as foxes, bats and birds, may present a nuisance but are not considered pests, many are also protected under the Wildlife and Countryside Act 1981, which may determine the course of action undertaken.

The effective control of pests within our properties will ensure that, in the event of an outbreak, the responsibilities of Settle and the resident are clearly defined and that the appropriate advice is given and action undertaken.

This policy sets out Settle’s responsibilities and expectations, in accordance with our service standards, the terms of tenancy agreements and relevant legislation.

To make sure the policy promotes safety, fairness, and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Alice Courtney-Duguid, Service Delivery Manager

"To support our vision of providing a safe, comfortable and affordable home for revery household, we're introducing a Pest Control Policy. This sets out our approach to managing reports of pests in our properties.

We'd like to hear your feedback, to make sure the policy is clear, easy to understand and effective. Thank you for taking the time to share your thoughts with us!"

  • CLOSED: This survey has now concluded.

    Pest Control Policy Survey

    2 responses

    Instructions:

    The survey has 3 sections, each with 3 quick questions on the following page. After reading a section, just hit the orange button to move on.

    If you're unsure about anything, feel free to go back and check again – no pressure!

    The survey should only take about 10 minutes to complete. Thank you so much for taking part!

Page last updated: 18 Jul 2025, 04:48 PM