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A new project from the Colleague and Resident Panel (CARP)
Update: Under review - 27th October
Thank you for sharing your thoughts on our Let's Talk About Stigma in Social Housing project. We're pleased to share we received a total of 115 comments from 51 survey responses, hearing from a diverse range of voices!
Your feedback is invaluable to our Colleague and Resident Panel and will play a big part in how we work together to challenge stigma.
📢Here's what we heard:
49% of residents said they felt proud of their home
53% of residents said they've felt judged, treated unfairly, or looked down on because they live in social housing
80% of residents said they had seen negative stereotypes or assumptions about people living in social housing.
Across all the feedback, three key themes emerged:
Residents want to tackle negative stereotypes about social housing and increase wider community understanding of who it supports and why it matters
Residents value courtesy, respect, and professionalism from colleagues and contractors, and would appreciate support in reducing everyday frustrations such as misdelivered mail or inconsistent services
Residents highlighted bigger-picture issues such as housing supply, fair allocation, investment in homes, and government policy, which all shape perceptions of social housing.
Our Colleague and Resident Panel are now reviewing your feedback to shape what happens next, and we’ll publish the next steps soon.
We want to make sure this project truly reflects residents’ voices.
You can follow this project at the bottom of the page to stay informed.
At Settle, we believe everyone should feel proud of where they live. But we know that’s not always the case. Some residents have told us they’ve felt judged, misunderstood or treated differently because they live in social housing.
That’s not okay — and we want to do something about it.
Our Colleague and Resident Panel (CARP), made up of colleagues who are Settle residents and residents from other housing associations, is leading a new project to explore stigma in social housing – what it looks like, how it feels, and what needs to change. We want to hear directly from residents to understand your experiences and how stigma might have shown up in your life.
This is about listening, learning and making change together.
We’re inviting residents of all ages to take part – whether you’ve experienced stigma personally, seen it in your community or the media, or just have thoughts on how we challenge outdated views.
👋 And if you're a younger resident or have someone between the ages of 14-18 living with you, we especially want to hear from you. Your voice and your experience matter too – and can help shape what happens next.
📋This survey is now closed.
📢Let’s challenge stigma together – and make sure everyone feels proud of their home.
A new project from the Colleague and Resident Panel (CARP)
Update: Under review - 27th October
Thank you for sharing your thoughts on our Let's Talk About Stigma in Social Housing project. We're pleased to share we received a total of 115 comments from 51 survey responses, hearing from a diverse range of voices!
Your feedback is invaluable to our Colleague and Resident Panel and will play a big part in how we work together to challenge stigma.
📢Here's what we heard:
49% of residents said they felt proud of their home
53% of residents said they've felt judged, treated unfairly, or looked down on because they live in social housing
80% of residents said they had seen negative stereotypes or assumptions about people living in social housing.
Across all the feedback, three key themes emerged:
Residents want to tackle negative stereotypes about social housing and increase wider community understanding of who it supports and why it matters
Residents value courtesy, respect, and professionalism from colleagues and contractors, and would appreciate support in reducing everyday frustrations such as misdelivered mail or inconsistent services
Residents highlighted bigger-picture issues such as housing supply, fair allocation, investment in homes, and government policy, which all shape perceptions of social housing.
Our Colleague and Resident Panel are now reviewing your feedback to shape what happens next, and we’ll publish the next steps soon.
We want to make sure this project truly reflects residents’ voices.
You can follow this project at the bottom of the page to stay informed.
At Settle, we believe everyone should feel proud of where they live. But we know that’s not always the case. Some residents have told us they’ve felt judged, misunderstood or treated differently because they live in social housing.
That’s not okay — and we want to do something about it.
Our Colleague and Resident Panel (CARP), made up of colleagues who are Settle residents and residents from other housing associations, is leading a new project to explore stigma in social housing – what it looks like, how it feels, and what needs to change. We want to hear directly from residents to understand your experiences and how stigma might have shown up in your life.
This is about listening, learning and making change together.
We’re inviting residents of all ages to take part – whether you’ve experienced stigma personally, seen it in your community or the media, or just have thoughts on how we challenge outdated views.
👋 And if you're a younger resident or have someone between the ages of 14-18 living with you, we especially want to hear from you. Your voice and your experience matter too – and can help shape what happens next.
📋This survey is now closed.
📢Let’s challenge stigma together – and make sure everyone feels proud of their home.
We want to better understand your experiences as a resident. This includes how living in social housing may feel and how you think it’s seen by others. Your views will help us challenge stigma, shape services, and push for greater respect and fairness across our communities.
All responses are anonymous and confidential.
Page last updated: 29 Oct 2025, 10:40 AM
Timeline
Coming up
Let's Talk About Stigma in Social Housing has finished this stage
This project is open for contributions from 6th June.
Open
Let's Talk About Stigma in Social Housing has finished this stage
This project is open for contributions until 31st August.
Under review
Let's Talk About Stigma in Social Housing is currently at this stage
We are no longer accepting feedback for this project and it is now under review. The Colleague and Resident Panel will share the updated review soon.
Final review published
this is an upcoming stage for Let's Talk About Stigma in Social Housing
The final outcomes of this project are published here. This includes a summary of all contributions collected from residents as well as recommendations for future action.
