We recognise the impact hate related incidents have on victims, community cohesion and feelings of safety.

This policy review is now closed.

This policy sets out our approach to responding and managing reports of hate crime and hate incidents so that residents can live comfortably in their homes. Our approach enables colleagues to work with residents, communities, and key agencies to seek effective use of legal tools, support and resolution for residents.

Update: Final review published - 24th October

Your feedback was key in this policy review, helping us ensure that it reflects what's important to you.

We recognise the impact hate related incidents have on victims, communities and on feelings of safety. We have zero tolerance for hate crime and discrimination and ensure we provide the appropriate support to anyone who is a victim.

🔍 You Said...

• You felt the policy could be easier to read
• You'd like a clearer explanation of what we mean by 'Hate Crime'.

🎯 We Did...

• We've reviewed the language to make sure the policy is written in plain English
• We've added clear definitions of both 'hate crime' and 'hate incidents'
• We've included clear information on how to report hate crime to us and what the process looks like, so you know what to expect.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 18th July

Thank you for the feedback we received on our Hate Crime Policy. We received 8 comments from 2 survey responses. All contributions are essential to improving this policy, and we're currently reviewing the suggestions.

📢 Here's what we heard:

• 50% of residents thought the language in the policy was clear
• 50% of residents thought the policy was easy to understand.

One core theme was raised by residents in response to our Hate Crime Policy:

1. Residents would appreciate a clearer explanation of what Settle means by hate crime.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

We've developed a standalone policy that demonstrates the focus we have on tackling hate related incidents and crime in our neighbourhoods.

This policy shows our commitment to the Regulator of Social Housing’s Neighbourhood and Community Standard, which states that “Registered providers must work in partnership with appropriate local authority departments, the police and other relevant organisations to deter and tackle anti-social behaviour (ASB) and hate incidents in the neighbourhoods where they provide social housing.”

This policy sets out Settle’s responsibilities in addressing Hate Crime to ensure all colleagues are clear on our obligations and our approach.

To make sure the policy promotes safety, fairness, and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.

A note from Asha Pomroy, Neighbourhood Coach

"We take all reports of hate crime seriously and are committed to providing a safe, supportive space where residents feel heard and supported. To strengthen this commitment, we've introduced a new policy that sets out how we will address hate crime and hate related incidents in our communities.

We want to make sure this policy is clear, easy to understand, and effective so we’re inviting feedback from residents. We would love to hear your thoughts. Thank you for taking the time to share your views with us."