At Settle, our priority is to ensure that residents are safe in the homes, communal blocks and other properties that we own and manage.

This policy review is now closed.

This policy outlines how Settle will comply with our duty under Regulation 36 of the Gas Safety (Installation and Use) Regulations 1998. This duty mandates that any gas appliance in a property owned by Settle and rented to a tenant must be serviced and checked for safety within 12 months of its installation and every subsequent 12-month period thereafter.

Update: Final review published - 16th May

Your feedback was key in this policy review, helping us ensure that it reflects what’s important to you.

🔍 You Said...

• You'd like acronyms to be clearly explained
• You'd value the policy being more accessible to read
• You'd appreciate more flexibility from Settle when scheduling gas safety checks.

🎯 We Did...

• Included clearer definitions and explained acronyms
• Revised our policy template - making all policies easier to understand and more accessible to read
• Updated the policy to confirm we'll make at least two notified appointments before taking further action, while making sure gas safety checks are completed within 12 months as required by law.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 6th February

Thank you for the feedback we received on our Gas and Carbon Monoxide Policy! We're pleased to share that we received a total of 20 comments from 9 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard:

• 74% of residents thought the language in the policy was clear
• 80% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Gas and Carbon Monoxide Policy:

1. Residents would value a clearer explanation of the technical terms and acronyms
2. Residents would like to policy to be more accessible to read
3. Residents would appreciate more flexibility from Settle when scheduling gas safety checks.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

Follow this project at the bottom of this page to stay informed.

We are responsible for maintaining heating systems to ensure that all heating appliances provided for residents are safe. These include oil, solid fuel, and electrical heating systems.

The Gas Safety Regulations 1998 deal with the installation, maintenance and use of gas appliances, fittings and flues in domestic properties to ensure they remain safe.

To make sure the policy promotes safety, transparency, empathy and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.