Supported Move (Decant) Policy Review
At Settle, our purpose is to help residents live comfortably in their homes.
This policy review is now closed.
This policy aligns to our Landlord Resident Strategy and sets out our approach and the support we provide when residents are required to move home.
Update: Final review published - 18th July
Your feedback was key in this policy review, helping us ensure that it reflects what’s important to you.
Sometimes we may need to move (decant) residents to another property because we must carry out repairs that cannot be completed while residents are living in the property. We may also move (decant) residents because redevelopment/regeneration is necessary due to the property age and condition. We recognise the important role we play in providing clear communication and support in these situations.
🔍 You Said...
- You'd value a clearer process with key steps and timelines
- You'd appreciate more clarity in communication
- You felt the policy could be clearer to read and easier to understand.
🎯 We did...
- Added more detail to the policy to make it clearer and easier to understand
- Changed the Supported Move process so it's now managed by one team - giving residents a single point of contact from start to finish.
You can read more about the changes we've made in the updated policy here.
Update: Under review - 6th February
Thank you for the feedback we received on our Supported Move (decant) Policy! We're pleased to share that we received a total of 34 comments from 12 survey responses. Your contributions are essential, and we're currently reviewing your suggestions.
📢 Here's what we heard:
- 67% of residents thought the language in the policy was clear
- 65% of residents thought the policy was easy to understand.
There were three core themes raised by residents around our Supported Move Policy:
- Residents would appreciate more clarity in communication during a supported move
- Residents felt the policy could be more accessible
- Residents would value a clearer process with key steps and timelines, and suggested having a tracking system.
We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version, reflecting your thoughts soon.
We want to make sure this policy truly reflects residents' priorities.
Follow this project at the bottom of this page to stay informed.
When carrying out a supported move, we aim to minimise disruption to residents during repairs and improvements.
However, in some cases, it may be necessary to temporarily relocate residents to complete major repairs that cannot be done while the home is occupied. There may also be circumstances where a permanent move is required, such as a change in property use or a redevelopment plan.
To make sure the policy promotes transparency, empathy, fairness and consistency, we'd love to hear from you!
Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.
📋This policy is no longer accepting feedback.
