At Settle, we're committed to creating initiatives that are led by residents, for residents. Together we want to define "what good looks like" and make sure the outcomes are shaped by your ideas, experiences and priorities.

How to get involved

📋 Take part in our survey and join the discussion

Have your say in our Efficient and Timely Repairs Improvement Survey in less than 10 minutes! Click the 'TAKE SURVEY' button below to get started.

📖 Tell us your story

Your experience matters to us, and no one knows your experience better than you! Share your story about a time when you had a positive repair experience, or let us know where we missed the mark and how we can do better.

💡 Ideas board

The Ideas board is your space to share suggestions - big or small - about our repairs service! Whether it’s about improving communication, raising quality standards, or anything else on your mind, we value your input. Explore ideas from other residents, leave comments, and vote on the ones you like. Every suggestion counts!

What you've told us so far

Between April and October, we've received valuable feedback from residents, helping us identify the repair areas that matter most to you. We gained this feedback through Tenant Satisfaction Measures (TSM's), transactional surveys, complaints, Big Door Knocks, Neighbourhood Action Weeks, and more.

📊 Our current scores:

We've been working to improve our repairs service for a while now, and whilst the benefits might not be fully visible yet, we've been busy behind the scenes. For example, we've introduced a new software to schedule our operatives more efficiently. We're also working to reduce the number of subcontractors we use because you've told us you prefer having Settle operatives visit your home. There's a lot to do, and that's why your input is so important to us!

We can't promise to make all the changes at once, but we will keep you informed. We'll let you know what changes we'll make based on your feedback, how we'll do it, and by when. This way, you can hold us accountable and make sure we stay committed to improving our services for residents.

🔍 Here are the five key themes that have been highlighted from residents' feedback:

• Reducing wait times
• Improving communication and keeping you informed
• Getting it right the first time
• Simplifying how we explain the repairs journey
• Preventing repairs from being overlooked or delayed

Do you agree with the five key areas above or would you like us to focus elsewhere? Tell us more by taking the survey below.

Why is your involvement important?

Your feedback ensures that the Efficient and Timely Repairs Improvement Plan focuses on what matters most to you, and helps us prioritise our resources to make sure we're meeting your needs.

We need your input to confirm what we've heard so far is right, and to share what else you think needs attention. Based on your feedback, we'll create Improvement Plan actions together.

A message from Sian Humphreys, Interim Director of Property Operations

"The repairs service we provide to our residents is the largest service that Settle provide, and it’s the one where we interact with more of you than any service. We recognise that having something wrong with your home can be frustrating and that you want it sorted quickly and efficiently.

While we know that we need to improve, it’s important that you have your say. We really appreciate your input and feedback which will influence our repairs service."

At Settle we are relentlessly resident focused. Our aim is to provide homes residents are proud of and build communities that are welcoming to all.

Our 2030 plan has been developed by feedback from residents, colleagues, and local partners with priorities and commitments shaped by what we know is important to you. Improvement Plans empower you to have a say in how we deliver our 2030 vision.

We believe that working together with residents, colleagues and the community we can create real opportunities for positive, lasting change.