This feature is now back up and running! You can now report a repair online or get helpful advice if it's something you're responsible for. For some repairs, you'll also be able to book an appointment at a time that suits you, making it even easier to get things sorted.

Not sure if the repair is your responsibility? Check out the repairs responsibilities page here.

We're working to improve the repairs section so residents can add comments about their repairs and receive confirmation that we've received them. We're also exploring ways to display a longer history of completed repairs on the portal.

We've redesigned the resident portal to make it easier to report and track repairs without needing to call our Customer Hub.

Our digital and estates teams have worked closely with the Voice of the Resident Panel to update the communal spaces pages on our website. The pages now clearly explain what we're responsible for, how long things should take, and what each service includes - so residents know exactly what to expect. You can also find up-to-date information on when and where grass cutting and communal cleaning will take place.

Take a look here!

We're working with our estates team to make it easier for you to find information and guidance on communal spaces and shared outdoor areas. Our digital and estates teams have been working closely with the Voice of the Resident panel to update the communal areas and shared spaces pages on our website - making sure the information is clear, easy to use, and that the language is relatable for residents.

We've redesigned key pages like Support from Settle with simpler layouts, more images, and easy-to-read descriptions to help you find the right information fast. We're also making sure any updates we share in our resident newsletter are available on the website too, so you can find them whenever you need.

We've improved functionality across our website, especially for mobile users, so you can self-serve with confidence and manage your housing needs more efficiently.

To create one consistent reporting journey, we've also updated our anti-social behaviour website form so it now mirrors the portal process, making it simpler and easier to report concerns. Should you need to report a concern, you can do so on the updated webpage and reporting form here.

We've launched our new complaints reporting tool! You can now make a complaint directly through your MySettle Portal here. If you don't have a portal account, you can still make a complaint through our revised webform here.

We've also launched our new anti-social behaviour reporting tool! You can now report any concerns directly through your MySettle Portal here. No portal account? No problem - you can still let us know by contacting us here.

Our digital and complaints teams worked closely with the Voice of the Resident panel to improve the online complaints tool. The panel suggested really helpful changes - such as using softer language like "How can we resolve this together?", explaining terms like "homeowner", and adding clearer prompts. These updates make the form simpler and more supportive for residents. The tool will be live from the second week of September.

The testing phases for new email and text message updates are now complete! You'll start receiving clearer updates about repairs carried out by our subcontractors too, either by email or text - whatever works best for you.

We're working with our complaints team to make it quicker and easier for residents to report complaints online. Our digital and neighbourhoods teams have been working closely with the Voice of the Resident (VoR) panel to design a simple and secure way for you to report anti-social behaviour - after two rounds of feedback and testing, the panel gave it the green light, and the new reporting tool will be live by September!

We've now completed the first phase of our new email and text message updates, which means you should get clearer communication about repairs carried out by our in-house team. We're also working on the next phases to improve updates for repairs done by our subcontractors.

We're working on improving how residents report complaints or anti-social behaviour concerns through the portal, ensuring a safe and secure way to raise issues based on their nature.

We've added a tracker to the portal, so you can see where your report is in its journey at any time. We're currently testing email and text updates to keep you informed at every stage of your report.

We've made it easier to view important documents like our Engagement Framework right on the page, so there's no need to download anything. And with UserWay's accessibility features built in, these documents are now much easier to read and navigate for everybody!

We've partnered with UserWay to make our digital services more accessible. This includes features like a screen reader, language translation, adjustable font sizes, and colour adjustments. You can learn more about UserWay here.