At Settle, we're committed to creating initiatives that are led by residents, for residents. Together we want to define "what good looks like" and make sure the outcomes are shaped by your ideas, experiences and priorities.

How to get involved

📋 Take part in our survey and join the discussion

Have your say in our Digital Ease Improvement Survey in less than 10 minutes! Click the 'TAKE SURVEY' button below to get started.

📖 Tell us your story

Your experience matters to us, and no one knows your experience better than you! Share your story about a time when you had a positive experience with our digital services, or let us know where we missed the mark and how we can do better.

💡 Ideas board

The Ideas board is your space to share suggestions - big or small - about our digital services! Whether it’s about improving communication, making it easier to find what you're looking for, or anything else on your mind, we value your input. Explore ideas from other residents, leave comments, and vote on the ones you like. Every suggestion counts!

What you've told us so far

Between April and October, we've received valuable feedback from residents, helping us identify the digital areas that matter most to you. We gained this feedback through Tenant Satisfaction Measures (TSM's), transactional surveys, complaints, Big Door Knocks, Neighbourhood Action Weeks, and more.

📊 Our current scores:

We're always looking to improve our digital tools to make it easier for residents to self-service and manage their Settle home online. Currently, 50% of residents have an online account, and our goal is to increase this number by empowering more residents to feel comfortable and confident using our digital services. This survey will give us valuable insights into what matters most to you and will play a key role in shaping our digital strategy and priorities for 2025.

🔍 Here are the four key themes that have been highlighted:

• Improving the resident self-service experience
• Improving the look and feel of the website
• Improving communications with email confirmations
• Making it easier to report issues such as Anti-Social Behaviour (ASB)

The Voice of the Resident panel are currently working on improving online accessibility issues related to Anti-Social Behaviour (ASB), after identifying a lack of information and difficulty in reporting ASB online. We understand the importance of having clear and simple information accessible to all when you need it most. That's why we're committed to making our digital services easier to navigate for residents.

Do you agree with the four key areas above or would you like us to focus elsewhere? Tell us more by taking the survey below.

Why is your involvement important?

Your feedback ensures that the Digital Ease and Accessibility Improvement Plan focuses on what matters most to you, and helps us prioritise our resources to make sure we're meeting your needs.

We need your input to confirm what we've heard so far is right, and to share what else you think needs attention. Based on your feedback, we'll create Improvement Plan actions together.

A message from Ebonie Dunstan, Digital Experience Partner

"We're committed to putting you, the residents, at the heart of everything we do. Your feedback through this survey will help us shape a smoother, more user-friendly online experience—making it easier for you to find the information you need and manage your tenancy effortlessly. Let’s work together to create a digital experience that truly works for you!"

At Settle we are relentlessly resident focused. Our aim is to provide homes residents are proud of and build communities that are welcoming to all.

Our 2030 plan has been developed by feedback from residents, colleagues, and local partners with priorities and commitments shaped by what we know is important to you. Improvement Plans empower you to have a say in how we deliver our 2030 vision.

We believe that working together with residents, colleagues and the community we can create real opportunities for positive, lasting change.