Our purpose is to give residents a firm foundation on which to build their lives.

This policy review is now closed.

This policy is aligned to our Landlord Resident Strategy and sets out our approach to supporting safe communities and tackling anti-social behaviour so that residents can live comfortably in their home.

Update: Final review published - 24th October

Your feedback was key in this policy review, helping us ensure that it reflects what's important to you.

Our approach enables colleagues to work with residents, communities, and key agencies such as the police to deter and tackle anti-social behaviour, maintaining safe and good quality neighbourhoods.

🔍 You Said...

• You'd value clearer information on how Settle responds to different types of anti-social behaviour
• You'd like more clarity on how quickly Settle will respond to reports
• You'd like reassurance that your concerns will lead to meaningful action.

🎯 We Did...

• We've clarified what our anti-social behaviour policy covers and how it differs from other policies, such as domestic abuse, and hate crime, so it's easier to see what support is available and how we respond
• We've added clear response timeframes based on the seriousness of the report - helping you know what to expect and hold us to account
• We've included clearer information about our responsibilities and those of our partners, so you can feel confident when raising concerns with us.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 18th July

Thank you for the feedback we received on our Anti-Social Behaviour Policy! We're pleased to share that we received a total of 5 comments from 5 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard:

• 47% of residents thought the language in the policy was clear
• 47% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Anti-Social Behaviour Policy:

1. Residents would like more focus on noise-related concerns
2. Residents would appreciate more clarity on how quickly Settle will respond
3. Residents would like assurance that concerns will lead to meaningful action.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Our approach enables colleagues to work with residents, communities, and key agencies such as the police to deter and tackle anti-social behaviour, maintaining safe and good quality neighbourhoods.

This policy sets out Settle’s approach to supporting safe communities and tackling Antisocial Behaviour (ASB) so that residents can live comfortably in their homes.

To make sure the policy promotes safety, empathy, fairness, and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.

A note from Asha Pomroy, Neighbourhood Coach

"We’re committed to creating safe, welcoming neighbourhoods where our residents feel proud to live. We take all reports of anti-social behaviour (ASB) seriously and aim to respond in a clear, consistent, and effective way.

This policy outlines how we address and manage ASB concerns. We’ve recently reviewed it and would value your feedback, especially if you, or someone you know, has been affected by ASB.

Thank you for taking the time to share your views with us."