Service charges vary according to where you live and the type of property you have. If you receive service charges, they are your share of the cost. We don't make any money on these charges and only collect what's spent on providing the services.
About Service Charges
Service charges are defined as the amount payable by the resident or leaseholder of a dwelling, as part of or in addition to the rent, which is payable directly or indirectly for service, repairs, maintenance and improvement, buildings insurance and the cost of management.
Examples of service charges below. This list is not exhaustive:
• Cleaning of communal areas – stairwells, bin rooms
• Cleaning communal windows
• Door entry system maintenance – maintenance contract and repairs
• Lift maintenance - maintenance contract and repairs
• Fire alarm maintenance - maintenance contract and repairs.
Help us ensure the policy reflects our principles to promote fairness, reasonableness, transparency, accuracy, and consistency. These principles are intended to build trust and ensure that all residents are charged appropriately for the services they receive.
Follow this project to stay informed and be the first to know!
Service charges vary according to where you live and the type of property you have. If you receive service charges, they are your share of the cost. We don't make any money on these charges and only collect what's spent on providing the services.
About Service Charges
Service charges are defined as the amount payable by the resident or leaseholder of a dwelling, as part of or in addition to the rent, which is payable directly or indirectly for service, repairs, maintenance and improvement, buildings insurance and the cost of management.
Examples of service charges below. This list is not exhaustive:
• Cleaning of communal areas – stairwells, bin rooms
• Cleaning communal windows
• Door entry system maintenance – maintenance contract and repairs
• Lift maintenance - maintenance contract and repairs
• Fire alarm maintenance - maintenance contract and repairs.
Help us ensure the policy reflects our principles to promote fairness, reasonableness, transparency, accuracy, and consistency. These principles are intended to build trust and ensure that all residents are charged appropriately for the services they receive.
Follow this project to stay informed and be the first to know!
Please browse through the draft Service Charge policy and have your say. You can place pins and comments directly on the document while reading through other comments already placed. We will make sure to always respond to your comments.
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Service Charge Policy Review has finished this stage
This policy is open from 2nd September.
If you would like to be notified when this policy opens, please subscribe at the below using the stay informed tool.
Open
Service Charge Policy Review is currently at this stage
This policy is open for contributions until 30th September.
Under review
this is an upcoming stage for Service Charge Policy Review
We are no longer accepting feedback for this policy and it is now under review. The project team will share the updated review soon.
Final review published
this is an upcoming stage for Service Charge Policy Review
The final outcomes of this policy review are published here. This includes a summary of all contributions collected from residents as well as recommendations for future action.
