Reasonable Adjustments and Vulnerable Needs Policy Review

Sometimes residents will experience difficulties or challenges that mean they require additional support.

This policy review is now closed.

This policy our aims to ensure that reasonable adjustments are available for residents who need them, and that vulnerable residents can receive additional support through Settle or other agencies when needed.

Update: Final review published - 25th July

Your feedback was key in this policy review, helping us ensure that it reflects what’s important to you.

🔍 You Said...

  • You'd value a clearer definition of what vulnerabilities and reasonable adjustments are
  • You'd appreciate a single point of contact at Settle when discussing vulnerabilities or reasonable adjustments.

🎯 We Did...

  • Included clearer definitions of key terms and what they mean
  • Changed the policy to include having a single point of contact at times where this is needed.

You can read more about the changes we've made in the updated policy here.

Update: 8th August

Thank you for all the feedback on our Vulnerable Residents policy! We can now share that we received a total of 11 insightful comments. Your input is invaluable, and we can’t wait to dive into your suggestions.

The Vulnerable Residents policy is a really important document outlining our commitment to ensuring all residents have equal access to our services. It details our approach to identifying, understanding, and addressing the specific needs of our residents.

Here’s what we heard:

  • Residents are keen to learn how settle identifies vulnerabilities

  • Residents are interested in understanding how settle supports those with vulnerabilities

  • Residents appreciate the importance of training colleagues on vulnerabilities and mental health

We are now reviewing all feedback and revising the policy based on what you said and will publish the updated version with all your thoughts included soon.

We aim for the policy to genuinely reflect residents' priorities.

Follow this project to stay informed at the bottom of the page and be the first to know!

Sometimes residents will experience difficulties or challenges that mean they require additional support.

This policy review is now closed.

This policy our aims to ensure that reasonable adjustments are available for residents who need them, and that vulnerable residents can receive additional support through Settle or other agencies when needed.

Update: Final review published - 25th July

Your feedback was key in this policy review, helping us ensure that it reflects what’s important to you.

🔍 You Said...

  • You'd value a clearer definition of what vulnerabilities and reasonable adjustments are
  • You'd appreciate a single point of contact at Settle when discussing vulnerabilities or reasonable adjustments.

🎯 We Did...

  • Included clearer definitions of key terms and what they mean
  • Changed the policy to include having a single point of contact at times where this is needed.

You can read more about the changes we've made in the updated policy here.

Update: 8th August

Thank you for all the feedback on our Vulnerable Residents policy! We can now share that we received a total of 11 insightful comments. Your input is invaluable, and we can’t wait to dive into your suggestions.

The Vulnerable Residents policy is a really important document outlining our commitment to ensuring all residents have equal access to our services. It details our approach to identifying, understanding, and addressing the specific needs of our residents.

Here’s what we heard:

  • Residents are keen to learn how settle identifies vulnerabilities

  • Residents are interested in understanding how settle supports those with vulnerabilities

  • Residents appreciate the importance of training colleagues on vulnerabilities and mental health

We are now reviewing all feedback and revising the policy based on what you said and will publish the updated version with all your thoughts included soon.

We aim for the policy to genuinely reflect residents' priorities.

Follow this project to stay informed at the bottom of the page and be the first to know!

Page last updated: 29 Oct 2025, 02:16 PM