Eviction policy review

At SettleParadigm, we work closely with residents from the start of their tenancy to understand their circumstances and the support that they may need to manage their tenancy successfully.

This policy review is now closed.

Update: Final review published - 30 April

Your feedback was key in this policy review, helping us ensure it reflects what's important to you.

The Eviction policy makes sure we provide a clear, fair and consistent approach to the use of eviction in cases where there has been a breach of the terms and conditions of the tenancy agreement.

🎯 You said...

  • You'd value clearer definitions of legal terms and legislation.

🔍 We did...

  • We’ll be publishing a glossary of terms alongside the policy, so legal terms and legislation are clearly explained and easy to understand.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 9 March

Thank you for the feedback we received on our eviction policy. We're pleased to share that we received a total of 17 comments from 7 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard

  • 97% of residents thought the language in the policy was clear
  • 91% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our eviction policy:

  1. Residents would value clearer definitions of legal terms and legislation
  2. Residents would like reassurance that their concerns are listened to and acted on where tenancy rules are not followed
  3. Residents would value a more supportive approach to the eviction process.

We're now reviewing all feedback and revising the policy based on your input. We'll publish the updated version reflecting your thoughts soon.

We work closely with residents from the start of their tenancy to understand their circumstances and the support that they may need to manage their tenancy successfully. At the same time, we have a responsibility to take effective and timely action when a resident breaches their agreement. This includes situations where a resident’s actions may impact others in the neighbourhood or where they have not complied with the terms of their tenancy, licence or lease agreement.

We treat eviction as a last resort and will work with residents to prevent it wherever possible. In situations where all reasonable options have been exhausted, we will pursue legal action.

To make sure the policy is clear and promotes fairness and consistency, we'd love to hear from you.

Your views will help shape how we continue to support residents and meet our responsibilities, and should take no more than 10 minutes to complete.

📋 This policy is no longer accepting feedback.

Equality Impact Assessment

We've carried out an Equality Impact Assessment to help us identify any areas where this policy might unintentionally disadvantage certain groups.

🔎 Outcome of the assessment

  • We did not identify any areas where the policy or the way it is delivered could directly or indirectly discriminate against residents, colleagues or Board members
  • The policy is not expected to positively advance equality, as eviction is only used in cases where there has been a breach of tenancy.

At SettleParadigm, we work closely with residents from the start of their tenancy to understand their circumstances and the support that they may need to manage their tenancy successfully.

This policy review is now closed.

Update: Final review published - 30 April

Your feedback was key in this policy review, helping us ensure it reflects what's important to you.

The Eviction policy makes sure we provide a clear, fair and consistent approach to the use of eviction in cases where there has been a breach of the terms and conditions of the tenancy agreement.

🎯 You said...

  • You'd value clearer definitions of legal terms and legislation.

🔍 We did...

  • We’ll be publishing a glossary of terms alongside the policy, so legal terms and legislation are clearly explained and easy to understand.

You can read more about the changes we've made in the updated policy here.

Update: Under review - 9 March

Thank you for the feedback we received on our eviction policy. We're pleased to share that we received a total of 17 comments from 7 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard

  • 97% of residents thought the language in the policy was clear
  • 91% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our eviction policy:

  1. Residents would value clearer definitions of legal terms and legislation
  2. Residents would like reassurance that their concerns are listened to and acted on where tenancy rules are not followed
  3. Residents would value a more supportive approach to the eviction process.

We're now reviewing all feedback and revising the policy based on your input. We'll publish the updated version reflecting your thoughts soon.

We work closely with residents from the start of their tenancy to understand their circumstances and the support that they may need to manage their tenancy successfully. At the same time, we have a responsibility to take effective and timely action when a resident breaches their agreement. This includes situations where a resident’s actions may impact others in the neighbourhood or where they have not complied with the terms of their tenancy, licence or lease agreement.

We treat eviction as a last resort and will work with residents to prevent it wherever possible. In situations where all reasonable options have been exhausted, we will pursue legal action.

To make sure the policy is clear and promotes fairness and consistency, we'd love to hear from you.

Your views will help shape how we continue to support residents and meet our responsibilities, and should take no more than 10 minutes to complete.

📋 This policy is no longer accepting feedback.

Equality Impact Assessment

We've carried out an Equality Impact Assessment to help us identify any areas where this policy might unintentionally disadvantage certain groups.

🔎 Outcome of the assessment

  • We did not identify any areas where the policy or the way it is delivered could directly or indirectly discriminate against residents, colleagues or Board members
  • The policy is not expected to positively advance equality, as eviction is only used in cases where there has been a breach of tenancy.
  • CLOSED: This survey has concluded.

    Eviction Policy Survey

    7 responses

    Instructions:

    The survey has 5 sections, each with 3 quick questions on the following page. After reading a section, just hit the orange button to move on.

    If you're unsure about anything, feel free to go back and check again - no pressure.

    The survey should only take about 10 minutes to complete. Thank you so much for taking part.

Page last updated: 30 Apr 2026, 02:56 PM