Help shape our repairs service
At SettleParadigm, everything we do is about delivering excellent services, high quality homes, and neighbourhoods we can be proud of.
When we spoke to residents during our merger consultation in May 2025, we committed to coming back to you to help shape what good looks like for our repairs service.
We’re now inviting a small group of residents to take part in a project group to help influence our repairs standard, based on what matters most to you. While we can't involve everyone at this stage, there will be more opportunities for residents to have their say as the project moves forward.
Your experiences, whether recent or past, will help shape how our repairs service works now and in the future.
What to expect
- A relaxed, 1:1 phone conversation about our repairs service, lasting around 60 minutes
- Sharing what’s worked well, what hasn’t, and what a good repairs service looks like to you
- Talking through key areas residents have told us are most important, including:
- An easy reporting process
- Getting it right the first time
- Clear communication and keeping you informed every step of the way
- Clear repairs timelines, so you know what to expect.
These activities will be supported by an independent research partner, TLF Research.
If this sounds like something you’d enjoy getting involved with, register your interest by 8 February using the button below.
Will I receive anything for my time?
Yes, we’ll be offering a £50 Love2Shop voucher as a small thank you to residents who take part, to recognise the time and input you’ve given. Full details will be shared with selected participants.
Who can take part?
We want to hear from a diverse range of residents, including different household types, backgrounds and experiences.
Sometimes we receive a high level of interest for resident project groups. When this happens, residents are selected to make sure a broad and diverse mix of voices are represented.
What happens next?
After 8 February, we’ll let residents know if they’ve been selected to take part in the project group.
Our independent research partner, TLF Research, will then contact selected residents between 9 February and 9 March.
TLF will arrange a call with you to talk about your experiences of our repairs service - including how things are working now, what’s going well, what isn’t, and what you’d expect from a good repairs service.
I’ve registered my interest, but haven’t heard back - what should I do?
We’ll be in touch with everyone who registered their interest, including those not selected at this stage.
While we can’t involve everyone at this point, there will be more opportunities to have your say as the project moves forward.
If you have any questions or would like to check anything, you can always get in touch with us here.
When will I know what the outcome of the repairs review will be?
Once the project group activities have taken place, we’ll review all the feedback we’ve received.
We’ll then update this page to share what residents told us, how it has shaped our repairs standard, and what changes we’re planning to make.
We’re committed to keeping residents informed and showing how feedback has influenced our decisions.
Why is resident involvement important?
By involving residents, we make sure the services we provide meet your needs, build trust, and allow you to hold us accountable. Your voice shapes our decisions and improves service quality.
When residents are actively involved, it helps us make better choices that lead to improved outcomes for everyone.
Accessibility and alternative formats
If you need this information in a different way (for example large print, easy read, or another language), or need additional support, we can help.
Let us know by emailing engagement@settlegroup.org.uk or customer.involvement@paradigmhousing.co.uk.
