At Settle, we're committed to creating initiatives that are led by residents, for residents. Together we want to define "what good looks like" and make sure the outcomes are shaped by your ideas, experiences and priorities.

How to get involved

📋 Take part in our survey and join the discussion

Have your say in our Clean and Green Improvement Survey in less than 10 minutes! Click the 'TAKE SURVEY' button below to get started.

📖 Tell us your story

Your experience matters to us, and no one knows your experience better than you! Share your story about a time when you had a positive experience with our grounds and communal maintenance service, or let us know where we missed the mark and how we can do better.

💡 Ideas board

The Ideas board is your space to share suggestions - big or small - about our grounds and communal maintenance service! Whether it’s about improving communication, raising quality standards, or anything else on your mind, we value your input. Explore ideas from other residents, leave comments, and vote on the ones you like. Every suggestion counts!

What you've told us so far

Between April and October, we've received valuable feedback from residents, helping us identify the grounds and communal maintenance areas that matter most to you. We gained this feedback through Tenant Satisfaction Measures (TSM's), transactional surveys, complaints, Big Door Knocks, Neighbourhood Action Weeks, and more.

📊 Our current scores:

We understand that 25% of residents are dissatisfied with our grounds maintenance and communal cleaning services, and we’re already working on making improvements. Residents have told us that it's not always easy to report issues with grounds or communal spaces, or to find clear information about cyclical maintenance. That’s why we’re committed to strengthening our partnerships and helping residents better understand our service offering, so we can create a better experience for everyone.

🔍 Here are the three key themes that have been highlighted:

• Provide an easier reporting process
• Improved partnership working
• Understanding the services we offer to you and your communities

Do you agree with the three key areas above or would you like us to focus elsewhere? Tell us more by taking the survey below.

Why is your involvement important?

Your feedback ensures that the Clean and Green Improvement Plan focuses on what matters most to you, and helps us prioritise our resources to make sure we're meeting your needs.

We need your input to confirm what we've heard so far is right, and to share what else you think needs attention. Based on your feedback, we'll create Improvement Plan actions together.

A message from Julian Chapman, Neighbourhood Maintenance Manager

"With the opportunity to improve, we are committed to working with you to better understand your expectations for the cleaning of our internal communal spaces and external landscape areas. Together, we will explore the best ways to deliver this service, ensuring we work within the resources available to us and meet your needs moving forward."

At Settle we are relentlessly resident focused. Our aim is to provide homes residents are proud of and build communities that are welcoming to all.

Our 2030 plan has been developed by feedback from residents, colleagues, and local partners with priorities and commitments shaped by what we know is important to you. Improvement Plans empower you to have a say in how we deliver our 2030 vision.

We believe that working together with residents, colleagues and the community we can create real opportunities for positive, lasting change.