At Settle, we're committed to creating initiatives that are led by residents, for residents. Together we want to define "what good looks like" and make sure the outcomes are shaped by your ideas, experiences and priorities.

How to get involved

📋 Take part in our survey and join the discussion

Have your say in our Anti-Social Behaviour Improvement Survey in less than 10 minutes! Click the 'TAKE SURVEY' button below to get started.

📖 Tell us your story

Your experience matters to us, and no one knows your experience better than you! Share your story about a time when you had a positive experience with our Anti-social behaviour services, or let us know where we missed the mark and how we can do better.

💡 Ideas board

The Ideas board is your space to share suggestions - big or small - about our Anti-social behaviour services! Whether it’s about improving communication, raising quality standards, or anything else on your mind, we value your input. Explore ideas from other residents, leave comments, and vote on the ones you like. Every suggestion counts!

What you've told us so far

Between April and October, we've received valuable feedback from residents, helping us identify the Anti-social behaviour areas that matter most to you. We gained this feedback through Tenant Satisfaction Measures (TSM's), transactional surveys, complaints, Big Door Knocks, Neighbourhood Action Weeks, and more.

📊 Our current scores:

We can see from the data below that our current satisfaction rate for managing and responding to ASB is currently at 58.74%. While there's room for improvement, we're already taking steps to address this by enhancing how we record cases. We ask for your feedback every time a case closes, and use this to continuously improve our case management process.

🔍 Here are the five key themes that have been highlighted:

• Improving communication
• Improving case management
• Improving partnership working
• Creating better understanding of anti-social behaviour
• Making it easier to report cases of anti-social behaviour

The Voice of the Resident panel are currently working on improving online accessibility issues related to Anti-Social Behaviour (ASB), after identifying a lack of information and difficulty in reporting ASB online. We understand the importance of having clear and simple information accessible to all when you need it most. That's why we're committed to making our digital services easier to navigate for residents.

Do you agree with the five key areas above or would you like us to focus elsewhere? Tell us more by taking the survey below.

Why is your involvement important?

Your feedback ensures that the Anti-Social Behaviour Improvement Plan focuses on what matters most to you, and helps us prioritise our resources to make sure we're meeting your needs.

We need your input to confirm what we've heard so far is right, and to share what else you think needs attention. Based on your feedback, we'll create Improvement Plan actions together.

A message from Jenny Cornwell, Neighbourhood and Income Lead, and Asha Pomroy, Neighbourhood Coach

"Ensuring residents feel safe in their homes is a top priority for us. Addressing reports of anti-social behaviour (ASB) is a key part of this commitment and we are keen to hear your views on how we improve the service and our communications."

At Settle we are relentlessly resident focused. Our aim is to provide homes residents are proud of and build communities that are welcoming to all.

Our 2030 plan has been developed by feedback from residents, colleagues, and local partners with priorities and commitments shaped by what we know is important to you. Improvement Plans empower you to have a say in how we deliver our 2030 vision.

We believe that working together with residents, colleagues and the community we can create real opportunities for positive, lasting change.