Social Tenants Access to Information Requirements (STAIRs) policy survey

Policy statement

We are committed to transparency, accountability, and meaningful resident involvement. This policy sets out how SettleParadigm will comply with the Social Tenant Access to Information Requirements (STAIRs) and ensure that residents can access information relating to the management of their homes and services. 

This policy supports our commitment to building trust with residents, improving accountability and service delivery, empowering residents to scrutinise decisions and performance and promoting openness across all our housing services.