The objective of this policy is:
- To ensure Section 20 consultation legal and regulatory requirements are complied with.
- To ensure residents are given an opportunity to express their views throughout the Section 20 consultation process.
- To ensure consistent, transparent and fair approaches to service charge expenditure.
- To maximise the lawful recovery of service charges.
This policy ensures that SettleParadigm consults with residents before carrying out works or entering into a long-term agreement that will be recharged to leaseholders, shared owners or tenants with a variable service charge.
Consultation is required for qualifying works expected to cost an individual resident more than £250, or for agreements being entered into that can be over 12 months in duration, where the charge to an individual resident exceeds £100 in a financial year.
Scope
This policy applies to:
- All SettleParadigm freehold owned, leased or managed properties, where.
- All qualifying works and long-term agreements where costs may be recharged through service charges to leaseholders, shared owners or tenants with a variable service charge.
This policy does not apply to works or services funded by SettleParadigm and not recharged to residents.
