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Thank you to everyone who reviewed the Section 20 Consultation Policy and shared their views.
💬 You said
Residents asked us to make the policy more resident-focused, strengthen our commitments around accessibility and consider the financial impact of qualifying works and services.
✅ We did – changes made in response
Included a clearer commitment to delivering services that meet residents’ needs and expectations.
Strengthened the Equality, Diversity and Inclusion section.
Confirmed that reasonable adjustments will be made to help residents take part in consultations.
recognised affordability and will provide sufficient notice to support residents with financial planning.
Thank you for helping us improve the policy and the information we provide to residents.
Update 16 July 2026:
Thank you to everyone who reviewed the Section 20 Consultation Policy and shared their views.
💬 You said
Residents asked us to make the policy more resident-focused, strengthen our commitments around accessibility and consider the financial impact of qualifying works and services.
✅ We did – changes made in response
Included a clearer commitment to delivering services that meet residents’ needs and expectations.
Strengthened the Equality, Diversity and Inclusion section.
Confirmed that reasonable adjustments will be made to help residents take part in consultations.
recognised affordability and will provide sufficient notice to support residents with financial planning.
Thank you for helping us improve the policy and the information we provide to residents.
