Mutual Exchange Policy Review

At Settle, our purpose is to give residents a firm foundation on which to build their lives. Our vision is to provide a safe, comfortable, and affordable home for every household.

A mutual exchange is the process for two or more residents in the public housing sector to exchange tenancy and property, with the consent from their landlord.

This policy sets out our position for residents who would like to mutually exchange their home with another housing association resident, outlining our landlord responsibilities, the service we offer and how we'll support and advise our residents during the mutual exchange process.

To make sure the policy promotes transparency, fairness and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Terri Gentle, Customer Service Hub Manager

"We've introduced a new Mutual Exchange (MEX) Policy that outlines how we handle applications when residents wish to swap homes. We want to make sure this policy is clear, easy to understand, and works well for you. That’s why we’re inviting feedback from residents.

If you’ve recently gone through the mutual exchange process—or are thinking about it—we’d really value your thoughts!"