Mutual Exchange Policy Review

At Settle, our purpose is to give residents a firm foundation on which to build their lives. Our vision is to provide a safe, comfortable, and affordable home for every household.

Update: Under review - 18th July

Thank you for the feedback we received on our Mutual Exchange (MEX) Policy! We're pleased to share that we received a total of 38 comments from 9 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard:

  • 78% of residents thought the language in the policy was clear
  • 70% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Mutual Exchange Policy:

  1. Residents would like the policy to be more straightforward and easier to read
  2. Residents would find it helpful to have simpler explanations for key terms
  3. Residents would like the policy to better reflect real-life circumstances.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

A mutual exchange is the process for two or more residents in the public housing sector to exchange tenancy and property, with the consent from their landlord.

This policy sets out our position for residents who would like to mutually exchange their home with another housing association resident, outlining our landlord responsibilities, the service we offer and how we'll support and advise our residents during the mutual exchange process.

To make sure the policy promotes transparency, fairness and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Terri Gentle, Customer Service Hub Manager

"We've introduced a new Mutual Exchange (MEX) Policy that outlines how we handle applications when residents wish to swap homes. We want to make sure this policy is clear, easy to understand, and works well for you. That’s why we’re inviting feedback from residents.

If you’ve recently gone through the mutual exchange process—or are thinking about it—we’d really value your thoughts!"

At Settle, our purpose is to give residents a firm foundation on which to build their lives. Our vision is to provide a safe, comfortable, and affordable home for every household.

Update: Under review - 18th July

Thank you for the feedback we received on our Mutual Exchange (MEX) Policy! We're pleased to share that we received a total of 38 comments from 9 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we heard:

  • 78% of residents thought the language in the policy was clear
  • 70% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Mutual Exchange Policy:

  1. Residents would like the policy to be more straightforward and easier to read
  2. Residents would find it helpful to have simpler explanations for key terms
  3. Residents would like the policy to better reflect real-life circumstances.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

A mutual exchange is the process for two or more residents in the public housing sector to exchange tenancy and property, with the consent from their landlord.

This policy sets out our position for residents who would like to mutually exchange their home with another housing association resident, outlining our landlord responsibilities, the service we offer and how we'll support and advise our residents during the mutual exchange process.

To make sure the policy promotes transparency, fairness and consistency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Terri Gentle, Customer Service Hub Manager

"We've introduced a new Mutual Exchange (MEX) Policy that outlines how we handle applications when residents wish to swap homes. We want to make sure this policy is clear, easy to understand, and works well for you. That’s why we’re inviting feedback from residents.

If you’ve recently gone through the mutual exchange process—or are thinking about it—we’d really value your thoughts!"

  • CLOSED: This survey has now concluded.

    Mutual Exchange Policy Survey

    9 responses

    Instructions:

    The survey has 6 sections, each with 3 quick questions on the following page. After reading a section, just hit the orange button to move on.

    If you're unsure about anything, feel free to go back and check again – no pressure!

    The survey should only take about 10 minutes to complete. Thank you so much for taking part!

Page last updated: 18 Jul 2025, 04:45 PM