Section 20 Consultation Policy Review

At Settle, we must consult with residents if we wish to recharge for works that we instruct.

Section 20 of the Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002, says we must consult leaseholders before carrying out any major works that would cost a leaseholder more than £250, or before entering into a long-term contract (lasting more than 12 months) where a leaseholder or tenant would pay more than £100 in a year.

This policy aims to ensure that all residents are consulted with appropriately in order for Settle to recharge in line with the Section 20 Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002.

To make sure the policy promotes equality, openness, fairness and transparency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋Click the 'TAKE SURVEY' button to get started!

A note from Alice Fairweather - Sales, Marketing & Home Ownership Manager

"The Section 20 Consultation policy affects all leaseholders, shared owners and those who pay service charges for works that we outsource to contractors. The legislation requires us to consult with residents who will be paying over £250 for works and £100 per annum for a service, to make sure their voice is heard whilst we progress through our procurement of those contracts. The policy explains how we'll consult with residents - which is why it's really important for us to know if we're getting it right."