Section 20 Consultation Policy Review

At Settle, we must consult with residents if we wish to recharge for works that we instruct.

Update: Under review - 2nd December

Thank you for the feedback we received on our Section 20 Consultation Policy! We're pleased to share that we received a total of 55 comments from 22 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we found:

  • 59% of residents though the language in the policy was clear
  • 51% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Section 20 Consultation Policy:

  1. Residents would value clearer, simpler language throughout the policy
  2. Residents would value clearer, more detailed explanations of charges, including how charges work, when they apply, and who to
  3. Residents would like clearer guidance on the Section 20 consultation process and their rights.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Section 20 of the Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002, says we must consult leaseholders before carrying out any major works that would cost a leaseholder more than £250, or before entering into a long-term contract (lasting more than 12 months) where a leaseholder or tenant would pay more than £100 in a year.

This policy aims to ensure that all residents are consulted with appropriately in order for Settle to recharge in line with the Section 20 Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002.

To make sure the policy promotes equality, openness, fairness and transparency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.

A note from Alice Fairweather - Sales, Marketing & Home Ownership Manager

"The Section 20 Consultation policy affects all leaseholders, shared owners and those who pay service charges for works that we outsource to contractors. The legislation requires us to consult with residents who will be paying over £250 for works and £100 per annum for a service, to make sure their voice is heard whilst we progress through our procurement of those contracts. The policy explains how we'll consult with residents - which is why it's really important for us to know if we're getting it right."

At Settle, we must consult with residents if we wish to recharge for works that we instruct.

Update: Under review - 2nd December

Thank you for the feedback we received on our Section 20 Consultation Policy! We're pleased to share that we received a total of 55 comments from 22 survey responses. Your contributions are essential to improving this policy, and we're currently reviewing your suggestions.

📢 Here's what we found:

  • 59% of residents though the language in the policy was clear
  • 51% of residents thought the policy was easy to understand.

There were three core themes raised by residents around our Section 20 Consultation Policy:

  1. Residents would value clearer, simpler language throughout the policy
  2. Residents would value clearer, more detailed explanations of charges, including how charges work, when they apply, and who to
  3. Residents would like clearer guidance on the Section 20 consultation process and their rights.

We're now reviewing all feedback and revising the policy based on your input. We will publish the updated version reflecting your thoughts soon.

We want to make sure this policy truly reflects residents' priorities.

You can follow this project at the bottom of this page to stay informed.

Section 20 of the Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002, says we must consult leaseholders before carrying out any major works that would cost a leaseholder more than £250, or before entering into a long-term contract (lasting more than 12 months) where a leaseholder or tenant would pay more than £100 in a year.

This policy aims to ensure that all residents are consulted with appropriately in order for Settle to recharge in line with the Section 20 Landlord and Tenant Act 1985, as amended by the Commonhold and Leasehold Reform Act 2002.

To make sure the policy promotes equality, openness, fairness and transparency, we'd love to hear from you!

Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.

📋This policy is no longer accepting feedback.

A note from Alice Fairweather - Sales, Marketing & Home Ownership Manager

"The Section 20 Consultation policy affects all leaseholders, shared owners and those who pay service charges for works that we outsource to contractors. The legislation requires us to consult with residents who will be paying over £250 for works and £100 per annum for a service, to make sure their voice is heard whilst we progress through our procurement of those contracts. The policy explains how we'll consult with residents - which is why it's really important for us to know if we're getting it right."

  • CLOSED: This survey has now concluded.

    Section 20 Consultation Policy Survey

    22 responses

    Instructions:

    The survey has 5 sections, each with 3 quick questions on the following page. After reading a section, just hit the orange button to move on.

    If you're unsure about anything, feel free to go back and check again – no pressure!

    The survey should only take about 10 minutes to complete. Thank you so much for taking part!

Page last updated: 02 Dec 2025, 04:58 PM