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If you would like to help us improve our services, you're in the right place!
We’re keen for our residents to be involved in the key decisions we make. Whether you have a few minutes to complete a survey or want to take on a more active role in one of our resident groups, there are lots of ways to get involved.
By sharing your views, experiences and ideas, you can help influence decisions, drive improvements and make a real difference to the services we provide.
Learn more about the ways you can get involved by clicking on the tabs below.
Resident Experience Panel
The Resident Experience Panel is a group of residents who help shape key decisions and improve our services. By bringing residents' voices and experiences into decision-making, the panel helps hold us to account and ensures services better meet residents' needs.
Meetings: Eight meetings per year
Format: Online
Membership: 12 members
Incentive: Annual payments of £500 per member, £750 per Vice Chair and £1,000 for the Chair
Homeowner Experience Panel
Join our Homeowner Experience Panel and ensure homeowners' voices are heard. Your feedback and experiences will help shape decisions, improve services, and influence positive change.
Meetings: Four meetings per year
Format: Online
Membership: 6-12 members
Incentive:Annual payments of £250 per member, £350 per Vice Chair and £500 for the Chair
Complaints Scrutiny Panel
Help shape a better complaints experience by joining our Complaints Scrutiny Panel. Your insights and feedback will help us review our approach, identify areas for improvement and ensure residents' voices are at the heart of service changes.
Meetings: Four meetings per year
Format: Online
Membership: 13 members
Incentive: A £5 digital shopping voucher for each case reviewed and £30 digital shopping voucher for meeting attendance
Green Panel
Passionate about sustainability? Join our Green Panel and help us create greener, more environmentally friendly services. Your feedback will help guide the decisions we make and ensure sustainability remains at the heart of how we work.
Meetings: Six-weekly meetings
Format: Currently in-person
Membership: 4-12 members
Incentive: No incentive
Service Development Groups
Join our Service Development Group and help shape better services. We bring residents together early to shape improvements, test ideas, and influence how services develop. By sharing your experiences and insights, you'll work with other residents to create practical solutions that make a real difference.
Meetings: Three to four meetings per service development topic
Format: Online
Membership: Eight members on each topic
Incentive: A minimum of £50 digital shopping voucher per topic but can be flexible depending on the length of review
Resident Scrutiny Pool / Groups
Join our Resident Scrutiny Pool for the opportunity to volunteer for Resident Scrutiny Groups. Working with other residents, you'll review service performance, identify areas for improvement, and make recommendations that help drive positive change. We'll be in touch when opportunities to get involved arise.
Resident Scrutiny groups
Meetings: Three to four meetings per scrutiny topic
Format: Online
Membership: Eight members on each topic
Incentive: A minimum of £50 digital shopping voucher per topic but can be flexible depending on the length of review
Communications Review Pool
Have your say on how we communicate with residents. Join our Communications Review Pool and provide valuable feedbackon content such as letters, policies and website articles before they're published, helping us create clear, effective and resident-focused communications.
Meetings: No meetings. We'll be in touch when opportunities to get involved arise and you complete the review in your own time.
Format: Online
Incentive: One Connect prize draw entry per response and four £25 voucher winners per month
Local Walkabouts
Join us when we’re out and about in your neighbourhood and have your say on the things that matter to you. We'll be in touch when opportunities to get involved in your local area arise.
If you would like to help us improve our services, you're in the right place!
We’re keen for our residents to be involved in the key decisions we make. Whether you have a few minutes to complete a survey or want to take on a more active role in one of our resident groups, there are lots of ways to get involved.
By sharing your views, experiences and ideas, you can help influence decisions, drive improvements and make a real difference to the services we provide.
Learn more about the ways you can get involved by clicking on the tabs below.
Resident Experience Panel
The Resident Experience Panel is a group of residents who help shape key decisions and improve our services. By bringing residents' voices and experiences into decision-making, the panel helps hold us to account and ensures services better meet residents' needs.
Meetings: Eight meetings per year
Format: Online
Membership: 12 members
Incentive: Annual payments of £500 per member, £750 per Vice Chair and £1,000 for the Chair
Homeowner Experience Panel
Join our Homeowner Experience Panel and ensure homeowners' voices are heard. Your feedback and experiences will help shape decisions, improve services, and influence positive change.
Meetings: Four meetings per year
Format: Online
Membership: 6-12 members
Incentive:Annual payments of £250 per member, £350 per Vice Chair and £500 for the Chair
Complaints Scrutiny Panel
Help shape a better complaints experience by joining our Complaints Scrutiny Panel. Your insights and feedback will help us review our approach, identify areas for improvement and ensure residents' voices are at the heart of service changes.
Meetings: Four meetings per year
Format: Online
Membership: 13 members
Incentive: A £5 digital shopping voucher for each case reviewed and £30 digital shopping voucher for meeting attendance
Green Panel
Passionate about sustainability? Join our Green Panel and help us create greener, more environmentally friendly services. Your feedback will help guide the decisions we make and ensure sustainability remains at the heart of how we work.
Meetings: Six-weekly meetings
Format: Currently in-person
Membership: 4-12 members
Incentive: No incentive
Service Development Groups
Join our Service Development Group and help shape better services. We bring residents together early to shape improvements, test ideas, and influence how services develop. By sharing your experiences and insights, you'll work with other residents to create practical solutions that make a real difference.
Meetings: Three to four meetings per service development topic
Format: Online
Membership: Eight members on each topic
Incentive: A minimum of £50 digital shopping voucher per topic but can be flexible depending on the length of review
Resident Scrutiny Pool / Groups
Join our Resident Scrutiny Pool for the opportunity to volunteer for Resident Scrutiny Groups. Working with other residents, you'll review service performance, identify areas for improvement, and make recommendations that help drive positive change. We'll be in touch when opportunities to get involved arise.
Resident Scrutiny groups
Meetings: Three to four meetings per scrutiny topic
Format: Online
Membership: Eight members on each topic
Incentive: A minimum of £50 digital shopping voucher per topic but can be flexible depending on the length of review
Communications Review Pool
Have your say on how we communicate with residents. Join our Communications Review Pool and provide valuable feedbackon content such as letters, policies and website articles before they're published, helping us create clear, effective and resident-focused communications.
Meetings: No meetings. We'll be in touch when opportunities to get involved arise and you complete the review in your own time.
Format: Online
Incentive: One Connect prize draw entry per response and four £25 voucher winners per month
Local Walkabouts
Join us when we’re out and about in your neighbourhood and have your say on the things that matter to you. We'll be in touch when opportunities to get involved in your local area arise.
