Trust and Ease

We’re starting early work to develop our Resident Experience Strategy as SettleParadigm, and your feedback will help shape what residents can expect from us between 2027 and 2030.

Between June and December 2025, we gathered feedback from residents through our Tenant Satisfaction Measures (TSMs). This helped us identify two key areas for us to explore, to make sure we're focusing on the right things within our strategy:

• “how we build trust”
• “how easy it is to interact with us”.

You can see current satisfaction levels for these areas (June to December 2025) below.*

Where we are now:

To help understand what’s working well, what could be better, and what needs to change, we’d love to hear from you.

This should take no more than 10 minutes, and your feedback will directly shape what residents can expect from us in the future.

Take survey

*Tenant Satisfaction Survey additional questions. June to December 2025. Based on c.700 Settle General Needs Residents; and c.680 Paradigm General Needs Residents and c.330 Paradigm Shared Owners. Settle Shared Owner survey results are not included here, as these were carried out between January and March 2026 and will be shared once available.