STAIRs: Resident User-Testing Project
November 2026: This review is now closed.
Thank you to everyone who shared their views. We are now reviewing the information we received and making any relevant changes to the way we display and provide information about your home and our services online.
We will share an update once these changes have been finalised.
Help make resident information easier to find
We're looking for residents to help us test how easy it is to find, access, understand and use information about your home and our services online.
This work supports the new Social Tenant Access to Information Requirements (STAIRs), which came into effect on 1 October 2026.
Put simply, we want to make sure the information we publish is clear, accessible and useful – helping you understand our services, know what to expect from us and hold Lifestone Homes to account.
Why get involved?
Your feedback will help us understand:
How easy information is to find and access
Whether the information is clear and makes sense
Whether the website's design and layout make it easy to navigate
What's missing or could be improved
As a thank-you, residents who complete all five assignments will receive a £30 shopping voucher.
What's involved?
You'll complete five short online assignments over four weeks, with a new assignment emailed to you each week. Each assignment should take no more than 15 minutes, including giving your feedback.
We expect testing to begin in late November. We'll confirm the start date with selected residents.
We're testing our information – not you!
There are no right or wrong answers, and you don't need any specialist knowledge. We want to know what works well and what could be better.
You'll just need access to the internet and a willingness to share your honest feedback.
If you need any support or adjustments to take part, please let us know.
We'll also be carrying out separate testing with some residents who don't use the internet, to help us understand different needs and experiences. We'll be contacting these residents directly.
Registering your interest
Places are limited, so we'll select residents to help us include a good mix of experiences and perspectives.
We'll let everyone know the outcome. If you're selected, we'll send you everything you need to get started.
If you're not selected this time, we'll keep you updated about future opportunities to help test and improve our services.
Register your interest
Please complete the form below by 5pm on Monday 9 November 2026.
November 2026: This review is now closed.
Thank you to everyone who shared their views. We are now reviewing the information we received and making any relevant changes to the way we display and provide information about your home and our services online.
We will share an update once these changes have been finalised.
Help make resident information easier to find
We're looking for residents to help us test how easy it is to find, access, understand and use information about your home and our services online.
This work supports the new Social Tenant Access to Information Requirements (STAIRs), which came into effect on 1 October 2026.
Put simply, we want to make sure the information we publish is clear, accessible and useful – helping you understand our services, know what to expect from us and hold Lifestone Homes to account.
Why get involved?
Your feedback will help us understand:
How easy information is to find and access
Whether the information is clear and makes sense
Whether the website's design and layout make it easy to navigate
What's missing or could be improved
As a thank-you, residents who complete all five assignments will receive a £30 shopping voucher.
What's involved?
You'll complete five short online assignments over four weeks, with a new assignment emailed to you each week. Each assignment should take no more than 15 minutes, including giving your feedback.
We expect testing to begin in late November. We'll confirm the start date with selected residents.
We're testing our information – not you!
There are no right or wrong answers, and you don't need any specialist knowledge. We want to know what works well and what could be better.
You'll just need access to the internet and a willingness to share your honest feedback.
If you need any support or adjustments to take part, please let us know.
We'll also be carrying out separate testing with some residents who don't use the internet, to help us understand different needs and experiences. We'll be contacting these residents directly.
Registering your interest
Places are limited, so we'll select residents to help us include a good mix of experiences and perspectives.
We'll let everyone know the outcome. If you're selected, we'll send you everything you need to get started.
If you're not selected this time, we'll keep you updated about future opportunities to help test and improve our services.
Register your interest
Please complete the form below by 5pm on Monday 9 November 2026.