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AtSettleParadigm we’re committed to managing service charges fairly, accurately and transparently.
This policy explains what service charges may cover, how they are calculated and shared between residents, and how we will communicate with and involve you. It also explains how we will provide value for money, respond to questions and complaints, and support residents who may be struggling to pay.
We’re sharing this policy at an early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues as we develop the final policy.
The survey should take around 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
AtSettleParadigm we’re committed to managing service charges fairly, accurately and transparently.
This policy explains what service charges may cover, how they are calculated and shared between residents, and how we will communicate with and involve you. It also explains how we will provide value for money, respond to questions and complaints, and support residents who may be struggling to pay.
We’re sharing this policy at an early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues as we develop the final policy.
The survey should take around 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
We will provide fair, transparent, and accurate service charges, ensuring residents understand what they are paying for and receive clear information about costs and any changes.
