We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
We’d like your feedback on the SettleParadigm Resident Experience Strategy commitments.
We've used your feedback to shape our Resident Engagement Strategy (2027-2030). Here's what you told us:
Service delays, waiting and not knowing are the biggest frustrations
When something needs sorting, the hardest part is often the silence and not knowing what's happening or when things will move forward.
Being kept informed matters as much as speed
Residents are often understanding about delays when they are explained. It's the lack of a prompt and proactive update that creates uncertainty and erodes trust, not the wait itself.
Prioritisation and flexibility in services do not always meet residents’ needs
Wide appointment windows, late changes, a lack of clarity, and inconsistent prioritisation can leave residents feeling that services are not tailored to meet their needs.
When no one owns the issue, things stall
When resident requests get passed between teams with no clear owner, progress stalls or stops, and residents are left chasing to find out what's happening.
Repairs are not always sorted first time
Repairs are often not resolved first time because the right information, history or parts are not in place before the visit.
Neighbourhood and communal issues shape how much residents trust us day to day
Residents value a visible, local presence, with colleagues who are known, feel empowered to act early, and work effectively with partners.
We've developed four commitments that will shape how we work and how you experience our services. We'd really value your feedback to help us understand if we've got the right priorities and if there's anything we may have missed.
This survey has now closed.
We’d like your feedback on the SettleParadigm Resident Experience Strategy commitments.
We've used your feedback to shape our Resident Engagement Strategy (2027-2030). Here's what you told us:
Service delays, waiting and not knowing are the biggest frustrations
When something needs sorting, the hardest part is often the silence and not knowing what's happening or when things will move forward.
Being kept informed matters as much as speed
Residents are often understanding about delays when they are explained. It's the lack of a prompt and proactive update that creates uncertainty and erodes trust, not the wait itself.
Prioritisation and flexibility in services do not always meet residents’ needs
Wide appointment windows, late changes, a lack of clarity, and inconsistent prioritisation can leave residents feeling that services are not tailored to meet their needs.
When no one owns the issue, things stall
When resident requests get passed between teams with no clear owner, progress stalls or stops, and residents are left chasing to find out what's happening.
Repairs are not always sorted first time
Repairs are often not resolved first time because the right information, history or parts are not in place before the visit.
Neighbourhood and communal issues shape how much residents trust us day to day
Residents value a visible, local presence, with colleagues who are known, feel empowered to act early, and work effectively with partners.
We've developed four commitments that will shape how we work and how you experience our services. We'd really value your feedback to help us understand if we've got the right priorities and if there's anything we may have missed.
