Resident Experience Panel

About the Lifestone Resident Experience Panel (REP)

The Resident Experience Panel (REP) is a group of up to 12 residents who work closely with Lifestone to help shape, challenge, and improve the services we provide.

REP helps make sure residents' views are heard. The group looks at how well services are working, asks questions about performance, and helps make sure Lifestone is doing what it has promised to do. By sharing their experiences and ideas, REP members help identify what is working well and where services could be improved.

What we're working on:

The Resident Engagement Panel (REP) looked at how well services performed between April and June 2026. They found that grounds maintenance was an area that needed more attention. Because of this, the panel has set up a Resident Scrutiny Group. The group will look into why some residents are unhappy with the grounds maintenance service. They will check whether the service is being delivered as promised, how the contractor's work is monitored, and what changes could be made to improve resident satisfaction.

REP members are also working more closely with other resident groups and panels. They attend meetings, share updates, and listen to feedback. This helps make sure that residents' views are heard and represented across the organisation.

Meet the panel:

We currently have 10 active members who meet every 6 weeks on Thursday evenings. Meetings provide members with the opportunity to review performance, discuss key issues affecting residents, be updated on what’s happening within the business and help shape future improvements.

What's next?

At our next meeting on 22 October, members will:

• Receive an update from a representative of the Resident Experience Committee (REC), including key discussions, learning, and priorities from their work
• Hear from the Assistant Director of Estates on the progress made on recommendations from a previous scrutiny review and how improvements are being implemented
• Discuss issues they need further assurance on and opportunities to improve the resident experience

Get involved:

REP is a rewarding opportunity for residents who want to make a difference and help shape the future of our services. By getting involved, you can have a direct influence on decisions, challenge how services are delivered, and help ensure residents remain at the heart of everything we do.

Incentive:

Members of the Resident Experience Panel receive incentives for participating, in the form of Love2shop vouchers. The Chair receives £1,000/year, the Vice Chair receives £700/year and members receive £500/year in Love2shop vouchers.

We're recruiting! We have vacancies on this panel - click below to register your interest!