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Our commitments to you - help shape how we listen and involve you
You should have a say in decisions that affect your home and services, and know how your views have made a difference.
Our Resident Voice and Influence Principles will set out our commitments to you: to listen, involve you before decisions are made and explain what has changed because of your feedback, or why we haven’t been able to make a change.
We've created two different versions of these principles. Both cover the same four themes, but use different wording and levels of detail. We're now asking for your feedback to help shape the final version of these principles, so they reflect what's important to you and other residents.
You can have your say by taking our quick poll, or sharing more detailed feedback in our survey.
We've grouped the principles into four themes. For each theme, you'll see two options. You can view them below or visit the Documents section of this page to view the full versions.
Option 1 uses shorter, simpler wording, while Option 2 provides more detail. Please click on each theme, review both options, and vote in the poll to tell us which you prefer.
Being open / Transparency
Option 1
Being open
You’ll have the information you need to understand our decisions, scrutinise our performance and hold us to account. We will be open about our decisions, performance and progress.
Option 2
Transparency
You have the information you need to understand our decisions and performance, and hold us to account.
Information shared in a clear and accessible way
Open about our performance, progress and challenges
Decisions explained and feedback responded to
Working together / Collaboration
Option 1
Working together
You’ll have meaningful opportunities to help shape decisions that affect you and your community. We will listen, involve you early and use your feedback to develop better solutions.
Option 2
Collaboration
You have meaningful opportunities to work with us to improve services and communities.
Your ideas and experiences helping shape solutions
Involvement from the start, not just at the end
Open dialogue and constructive challenge encouraged
Every voice counts / Inclusion
Option 1
Every voice counts
You’ll be able to get involved in ways that work for you, and your views and experiences will help shape our services. We will seek out different views and make sure it’s easy to get involved so that a wide range of voices are heard.
Option 2
Inclusion
You can participate in ways that work for you and know your voice is heard.
A variety of opportunities to engage designed around different needs and preferences
Different experiences and perspectives represented
Support available to participate with confidence
Influencing change / Influence
Option 1
Influencing change
You’ll be able to see how your voice influences decisions, improvements and future priorities. We will make sure that resident views are heard by the people making the decisions at every level of the organisation.
Option 2
Influence
You can see how resident voice shapes decisions, improvements and future priorities.
Opportunities to influence decision-makers at all levels
Feedback informing both immediate improvements and long-term plans
Impact and outcomes shared with you
If you'd like to share more detailed feedback on the wording, level of detail, or anything you feel is missing, please complete our short survey below. This should take no longer than 10 minutes to complete.
Our commitments to you - help shape how we listen and involve you
You should have a say in decisions that affect your home and services, and know how your views have made a difference.
Our Resident Voice and Influence Principles will set out our commitments to you: to listen, involve you before decisions are made and explain what has changed because of your feedback, or why we haven’t been able to make a change.
We've created two different versions of these principles. Both cover the same four themes, but use different wording and levels of detail. We're now asking for your feedback to help shape the final version of these principles, so they reflect what's important to you and other residents.
You can have your say by taking our quick poll, or sharing more detailed feedback in our survey.
We've grouped the principles into four themes. For each theme, you'll see two options. You can view them below or visit the Documents section of this page to view the full versions.
Option 1 uses shorter, simpler wording, while Option 2 provides more detail. Please click on each theme, review both options, and vote in the poll to tell us which you prefer.
Being open / Transparency
Option 1
Being open
You’ll have the information you need to understand our decisions, scrutinise our performance and hold us to account. We will be open about our decisions, performance and progress.
Option 2
Transparency
You have the information you need to understand our decisions and performance, and hold us to account.
Information shared in a clear and accessible way
Open about our performance, progress and challenges
Decisions explained and feedback responded to
Working together / Collaboration
Option 1
Working together
You’ll have meaningful opportunities to help shape decisions that affect you and your community. We will listen, involve you early and use your feedback to develop better solutions.
Option 2
Collaboration
You have meaningful opportunities to work with us to improve services and communities.
Your ideas and experiences helping shape solutions
Involvement from the start, not just at the end
Open dialogue and constructive challenge encouraged
Every voice counts / Inclusion
Option 1
Every voice counts
You’ll be able to get involved in ways that work for you, and your views and experiences will help shape our services. We will seek out different views and make sure it’s easy to get involved so that a wide range of voices are heard.
Option 2
Inclusion
You can participate in ways that work for you and know your voice is heard.
A variety of opportunities to engage designed around different needs and preferences
Different experiences and perspectives represented
Support available to participate with confidence
Influencing change / Influence
Option 1
Influencing change
You’ll be able to see how your voice influences decisions, improvements and future priorities. We will make sure that resident views are heard by the people making the decisions at every level of the organisation.
Option 2
Influence
You can see how resident voice shapes decisions, improvements and future priorities.
Opportunities to influence decision-makers at all levels
Feedback informing both immediate improvements and long-term plans
Impact and outcomes shared with you
If you'd like to share more detailed feedback on the wording, level of detail, or anything you feel is missing, please complete our short survey below. This should take no longer than 10 minutes to complete.
