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AtSettleParadigm we want residents to live in homes and neighbourhoods that are safe, clean and free from pest and vermin infestations.
This policy explains how we will prevent, assess and treat infestations. It also sets out the responsibilities of residents, the support we will provide and how we will take account of individual circumstances and health risks.
We’re sharing this policy at an early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues as we develop the final policy.
Your feedback will help us understand whether the policy is clear, fair and complete, and whether the proposed approach is likely to work for residents in practice.
The survey should take around 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
AtSettleParadigm we want residents to live in homes and neighbourhoods that are safe, clean and free from pest and vermin infestations.
This policy explains how we will prevent, assess and treat infestations. It also sets out the responsibilities of residents, the support we will provide and how we will take account of individual circumstances and health risks.
We’re sharing this policy at an early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues as we develop the final policy.
Your feedback will help us understand whether the policy is clear, fair and complete, and whether the proposed approach is likely to work for residents in practice.
The survey should take around 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
We aim to ensure that our homes and properties are free from pest and vermin infestations. Pests and vermin are unwelcome and can be unpleasant for residents, as well as posing a risk to the health and wellbeing of residents and members of their household when present in the home.
We will treat reports of pest and vermin infestations as repair requests and apply the same principles used for other repairs when assessing the severity of the issue. This includes taking account of resident characteristics and ensuring that our response and treatment of infestations are delivered within the same timescales as other repair services.
The risk of pest and vermin infestations can often be reduced through simple preventive measures taken by residents within their homes. We will support residents by providing information and advice on how to minimise these risks and will make clear where the effectiveness of any action we take depends on the cooperation or actions taken by the resident.
