Landlord Resident Strategy Review
We are relentlessly resident focused, putting residents first because they are the reason we exist.
Update: Under review - 27th October
Thank you for the feedback we received on our Landlord Resident Strategy! We received a total of 17 comments from 4 survey responses. Your contributions are essential to improving this strategy, and we're currently reviewing your suggestions.
📢 Here's what we heard:
- 36% of residents thought the language in the strategy was clear
- 32% of residents thought the strategy was easy to understand.
There were three core themes raised by residents around our Landlord Resident Strategy:
- Residents would like information to be clearer and easier to follow
- Residents value being involved and seeing action from their feedback
- Residents would like more clarity on what the strategy means for them day-to-day.
We're now reviewing all feedback and revising the strategy based on your input. We will publish the updated version reflecting your thoughts soon.
We want to make sure this strategy truly reflects residents' priorities.
You can follow this project at the bottom of this page to stay informed.
Our Landlord Resident Strategy sets out a clear and consistent approach to managing our services and the way we deliver them. It includes;
- What we know
- The challenges we face
- Our objectives
- Our commitments - set out in our 2030 plan.
We know that including you in decision-making processes and reflecting your feedback is crucial. This helps in developing a sense of community and makes sure that the services we provide are aligned with your needs and expectations.
To make sure our Landlord Resident Strategy promotes equality, empathy, fairness and consistency, we'd love to hear from you!
Your feedback will help shape how we continue to support residents, which is why we're inviting you to take our simple survey that should take no more than 10 minutes to complete.
📋This strategy is no longer accepting feedback.
