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Updated 20 July:Thank you to everyone who shared their views. This review is now closed, and we’re looking carefully at all the feedback received.
We’ll share an update soon explaining what residents told us and how their feedback has helped shape the final outcome.
At SettleParadigm we're committed to providing consistent, transparent and customer-focused Home ownership services for all our Home ownership residents including shared owners, leaseholders and freeholders who pay service charges.
This policy explains how we deliver these services. It sets out our commitments, the services we provide and the principles we follow to help ensure Home ownership services are consistent, clear and meet our legal and contractual responsibilities.
We are reviewing this policy and would like to hear your views. Your feedback will help us understand whether the policy is clear, fair and focused on what matters most to residents.
The survey should take around 10 minutes to complete and is open for feedback until 20 July 2026.
As a thank you for your time, you can be entered into a prize draw to win a £25 shopping gift card.
Updated 20 July:Thank you to everyone who shared their views. This review is now closed, and we’re looking carefully at all the feedback received.
We’ll share an update soon explaining what residents told us and how their feedback has helped shape the final outcome.
At SettleParadigm we're committed to providing consistent, transparent and customer-focused Home ownership services for all our Home ownership residents including shared owners, leaseholders and freeholders who pay service charges.
This policy explains how we deliver these services. It sets out our commitments, the services we provide and the principles we follow to help ensure Home ownership services are consistent, clear and meet our legal and contractual responsibilities.
We are reviewing this policy and would like to hear your views. Your feedback will help us understand whether the policy is clear, fair and focused on what matters most to residents.
The survey should take around 10 minutes to complete and is open for feedback until 20 July 2026.
As a thank you for your time, you can be entered into a prize draw to win a £25 shopping gift card.
SettleParadigm is committed to providing a consistent, transparent and resident focused service to all Home Ownership residents, including shared owners, leaseholders and freeholders who pay service charges. We will fulfil our legal and contractual obligations while supporting residents to sustain safe, comfortable and affordable homes. This policy provides clarity of service to SettleParadigm homeowners.
