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The HEP is a group of up to 12 homeowners who work together to make sure homeowners’ views, experiences and ideas help shape the decisions we make and the services we provide. Panel members use feedback from homeowners to improve services, influence plans for the future and hold Lifestone accountable for making the changes that matter most. The HEP makes sure all homeowner voices are welcomed, respected, and listened to.
Key points of Homeowner Experience Panel:
Purpose: Gives homeowners a voice in decisions and service improvements
Focus: Reviews services, performance, value for money, and homeowner journeys
Role: Challenges performance and supports scrutiny of key issues
How it works: Meets every 3 months online with 12 members
Accountability: Shares insight with other resident groups, Committee, and Board through regular updates
What the panel are currently working on:
HEP members have asked to focus on key areas in the coming months, which include:
communication and access to information
value for money and transparency
repairs, maintenance and responsibilities
policies, processes and permissions
Incentive:
Members of the Homeowner Experience Panel receive incentives for participating, in the form of Love2shop vouchers. The Chair receives £500/year, the Vice Chair receives £350/year and members receive £250/year in Love2shop vouchers.
We're recruiting! We have vacancies on this panel - click below to register your interest!
The HEP is a group of up to 12 homeowners who work together to make sure homeowners’ views, experiences and ideas help shape the decisions we make and the services we provide. Panel members use feedback from homeowners to improve services, influence plans for the future and hold Lifestone accountable for making the changes that matter most. The HEP makes sure all homeowner voices are welcomed, respected, and listened to.
Key points of Homeowner Experience Panel:
Purpose: Gives homeowners a voice in decisions and service improvements
Focus: Reviews services, performance, value for money, and homeowner journeys
Role: Challenges performance and supports scrutiny of key issues
How it works: Meets every 3 months online with 12 members
Accountability: Shares insight with other resident groups, Committee, and Board through regular updates
What the panel are currently working on:
HEP members have asked to focus on key areas in the coming months, which include:
communication and access to information
value for money and transparency
repairs, maintenance and responsibilities
policies, processes and permissions
Incentive:
Members of the Homeowner Experience Panel receive incentives for participating, in the form of Love2shop vouchers. The Chair receives £500/year, the Vice Chair receives £350/year and members receive £250/year in Love2shop vouchers.
We're recruiting! We have vacancies on this panel - click below to register your interest!
Homeowner Experience Panel has finished this stage
All resident voices are welcomed, respected and heard, reflecting the diversity of our communities.
Transparency and Clarity
Homeowner Experience Panel has finished this stage
Clear, open and honest communication about what is changing, why, and how decisions are being made.
Accountability and Influence
Homeowner Experience Panel is currently at this stage
Making sure the homeowner voice is used to improve services and influence strategies in ways that make the greatest impact, all while holding Lifestone to account.
