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Have your say on our new estates standards - shaped by residents, ready for your feedback
Over the last year, residents on our Customer Voice Panel (CVP) have taken a close look at how we measure and maintain communal cleaning across our neighbourhoods.
📢 Here's what we heard
The Customer Voice Panel told us they'd like:
1. A more transparent, ambitious and meaningful grading system
2. A more consistent approach to inspections.
🎯 What we've done
In response, we have:
Redesigned our estates standards document, making it easier to read and understand
Created a new grading system, including picture-based guides, so you can see exactly what you should expect from a well-maintained communal area.
We're now excited to share the final draft of these new estates standards with all residents.
To make sure the document is clear, easy to read and properly explains our service, we’d love your feedback.
Have your say on our new estates standards - shaped by residents, ready for your feedback
Over the last year, residents on our Customer Voice Panel (CVP) have taken a close look at how we measure and maintain communal cleaning across our neighbourhoods.
📢 Here's what we heard
The Customer Voice Panel told us they'd like:
1. A more transparent, ambitious and meaningful grading system
2. A more consistent approach to inspections.
🎯 What we've done
In response, we have:
Redesigned our estates standards document, making it easier to read and understand
Created a new grading system, including picture-based guides, so you can see exactly what you should expect from a well-maintained communal area.
We're now excited to share the final draft of these new estates standards with all residents.
To make sure the document is clear, easy to read and properly explains our service, we’d love your feedback.
This consultation is open for contributions from 27 February.
Open
Estates Standards is currently at this stage
This consultation is open for contributions until 13 March.
Under Review
this is an upcoming stage for Estates Standards
Contributions to this consultation are closed for evaluation and review.
Final report
this is an upcoming stage for Estates Standards
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
