Estates Standards

Have your say on our new estates standards handbook - shaped by residents, ready for your feedback

Update: 16 March

Thank you for the feedback we received on our new estates standards handbook. We're pleased to share that we received a total of 10 comments from 15 survey responses. Your contributions are essential to improving this document for all residents, and we're currently reviewing your suggestions.

📢 Here's what we heard

  • 67% of residents said the document was useful
  • 60% said it was easy to read
  • 93% said it clearly explains what Paradigm are responsible for in communal areas.

When we asked where you'd expect to find the handbook, the top three places were:

  • On the website
  • On your online portal
  • In a new resident welcome pack.

We're now reviewing all feedback and refining the document based on your input. We'll publish the updated version reflecting your thoughts soon.

Previously

Over the last year, residents on our Customer Voice Panel (CVP) have taken a close look at how we measure and maintain communal cleaning across our neighbourhoods.

They told us they'd like:

1. A more transparent, ambitious and meaningful grading system

2. A more consistent approach to inspections.

🎯 What we've done

In response, we have:

  • Redesigned our estates standards document, making it easier to read and understand
  • Created a new grading system, including picture-based guides, so you can see exactly what you should expect from a well-maintained communal area.

We're now excited to share the final draft of these new estates standards with all residents.

To make sure the document is clear, easy to read and properly explains our service, we’d love your feedback.

📋 This document is no longer accepting feedback.

Have your say on our new estates standards handbook - shaped by residents, ready for your feedback

Update: 16 March

Thank you for the feedback we received on our new estates standards handbook. We're pleased to share that we received a total of 10 comments from 15 survey responses. Your contributions are essential to improving this document for all residents, and we're currently reviewing your suggestions.

📢 Here's what we heard

  • 67% of residents said the document was useful
  • 60% said it was easy to read
  • 93% said it clearly explains what Paradigm are responsible for in communal areas.

When we asked where you'd expect to find the handbook, the top three places were:

  • On the website
  • On your online portal
  • In a new resident welcome pack.

We're now reviewing all feedback and refining the document based on your input. We'll publish the updated version reflecting your thoughts soon.

Previously

Over the last year, residents on our Customer Voice Panel (CVP) have taken a close look at how we measure and maintain communal cleaning across our neighbourhoods.

They told us they'd like:

1. A more transparent, ambitious and meaningful grading system

2. A more consistent approach to inspections.

🎯 What we've done

In response, we have:

  • Redesigned our estates standards document, making it easier to read and understand
  • Created a new grading system, including picture-based guides, so you can see exactly what you should expect from a well-maintained communal area.

We're now excited to share the final draft of these new estates standards with all residents.

To make sure the document is clear, easy to read and properly explains our service, we’d love your feedback.

📋 This document is no longer accepting feedback.

  • CLOSED: This survey has concluded.

    Have your say on our new estates standards

    15 responses

    Instructions:

    The survey has 2 sections, each with a few quick questions. After reading a section, just click the orange button to move on.

    If you're unsure about anything, feel free to go back and check again - no pressure.

    The survey should only take about 10 minutes to complete. Thank you so much for taking part.

Page published: 18 Mar 2026, 11:24 AM