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The Complaints Scrutiny Panel is a small group of 13 residents who independently review complaints and use their insight and lived experience to help improve our services. The panel looks at complaint cases, identifies themes and learning, and makes recommendations to ensure resident feedback leads to meaningful service improvements.
What we're working on:
The panel is currently carrying out a deep dive review of repairs complaints. Members are reviewing completed complaint cases to better understand the resident experience, identify what's working well, and highlight opportunities for improvement. The findings and recommendations from this review will help shape future service improvements and improve outcomes for residents.
Upcoming work:
Next meeting: Tuesday 3 November
At the next meeting, panel members will:
• Work in small groups to discuss complaint cases and identify key themes from the resident perspective
• Share findings and recommendations with the wider panel
• Review progress against previous panel recommendations
• Help identify future topics for scrutiny and review
Incentive:
Members of the Complaints Scrutiny Panel receive incentives for participating, in the form of Love2shop vouchers. A £5 digital shopping voucher for each case reviewed and £30 digital shopping voucher for meeting attendance.
We're recruiting! We have vacancies on this panel - click below to register your interest!
The Complaints Scrutiny Panel is a small group of 13 residents who independently review complaints and use their insight and lived experience to help improve our services. The panel looks at complaint cases, identifies themes and learning, and makes recommendations to ensure resident feedback leads to meaningful service improvements.
What we're working on:
The panel is currently carrying out a deep dive review of repairs complaints. Members are reviewing completed complaint cases to better understand the resident experience, identify what's working well, and highlight opportunities for improvement. The findings and recommendations from this review will help shape future service improvements and improve outcomes for residents.
Upcoming work:
Next meeting: Tuesday 3 November
At the next meeting, panel members will:
• Work in small groups to discuss complaint cases and identify key themes from the resident perspective
• Share findings and recommendations with the wider panel
• Review progress against previous panel recommendations
• Help identify future topics for scrutiny and review
Incentive:
Members of the Complaints Scrutiny Panel receive incentives for participating, in the form of Love2shop vouchers. A £5 digital shopping voucher for each case reviewed and £30 digital shopping voucher for meeting attendance.
We're recruiting! We have vacancies on this panel - click below to register your interest!
