Introduction of communal cleaning

October 2026


This is a communal cleaning update for residents in former L&Q homes only.


We want to let you know that we'll be introducing a weekly cleaning service for the shared areas of your building, such as hallways, stairwells and entrances, from January 2027.

We know how important it is to have clean, safe and well-maintained communal areas. Through feedback from residents, including during our Big Door Knock, you've told us that keeping these shared spaces clean is something you'd like us to improve.

We've listened to your feedback and hope the new service will help make your building a cleaner and more welcoming place to live.


What will the new cleaning service include?

Before regular cleaning begins, your building will receive a one-off deep clean. We're planning to start these in December 2026, followed by the phased introduction of weekly cleaning from January 2027.

The cleaning will be carried out by our contractor, Just Ask. We'll contact you by text or email to confirm when the service will begin in your building.


During each weekly visit, cleaners will:

  • Remove litter from communal areas
  • Remove cobwebs from ceilings, where accessible
  • Wipe down ledges and skirting boards to remove dust and marks
  • Clean marks from light covers and switches
  • Remove marks from walls, where possible
  • Vacuum carpets and sweep and mop hard floors
  • Wipe down door handles and plates
  • Clean internal communal doors, including glass panels.


How much will it cost?

Please refer to your email for more information around costs.


Do you have any feedback?

If you have any comments or questions about the new service, you can share them using our short online form:


Give feedback


Please submit any feedback by 1 December. We'll consider any feedback received as we prepare to introduce the service.


Please visit this page again to view the results of this feedback and for further updates.

October 2026


This is a communal cleaning update for residents in former L&Q homes only.


We want to let you know that we'll be introducing a weekly cleaning service for the shared areas of your building, such as hallways, stairwells and entrances, from January 2027.

We know how important it is to have clean, safe and well-maintained communal areas. Through feedback from residents, including during our Big Door Knock, you've told us that keeping these shared spaces clean is something you'd like us to improve.

We've listened to your feedback and hope the new service will help make your building a cleaner and more welcoming place to live.


What will the new cleaning service include?

Before regular cleaning begins, your building will receive a one-off deep clean. We're planning to start these in December 2026, followed by the phased introduction of weekly cleaning from January 2027.

The cleaning will be carried out by our contractor, Just Ask. We'll contact you by text or email to confirm when the service will begin in your building.


During each weekly visit, cleaners will:

  • Remove litter from communal areas
  • Remove cobwebs from ceilings, where accessible
  • Wipe down ledges and skirting boards to remove dust and marks
  • Clean marks from light covers and switches
  • Remove marks from walls, where possible
  • Vacuum carpets and sweep and mop hard floors
  • Wipe down door handles and plates
  • Clean internal communal doors, including glass panels.


How much will it cost?

Please refer to your email for more information around costs.


Do you have any feedback?

If you have any comments or questions about the new service, you can share them using our short online form:


Give feedback


Please submit any feedback by 1 December. We'll consider any feedback received as we prepare to introduce the service.


Please visit this page again to view the results of this feedback and for further updates.

Page last updated: 28 Oct 2026, 12:08 PM