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AtSettleParadigmwe want to support residents who are finding it difficult to pay their rent, service charges or other housing costs.
This draft policy explains how we will help prevent arrears, contact and support residents when payments are missed, and agree affordable ways to repay money owed. It also explains when we may take further recovery or legal action.
We’re sharing the policy at this early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues to develop the final policy together.
Your feedback will help us understand whether the policy is clear, fair and focused on helping residents sustain their tenancies.
The survey should take about 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
AtSettleParadigmwe want to support residents who are finding it difficult to pay their rent, service charges or other housing costs.
This draft policy explains how we will help prevent arrears, contact and support residents when payments are missed, and agree affordable ways to repay money owed. It also explains when we may take further recovery or legal action.
We’re sharing the policy at this early stage so residents can help shape it. Your feedback will be considered alongside feedback from colleagues to develop the final policy together.
Your feedback will help us understand whether the policy is clear, fair and focused on helping residents sustain their tenancies.
The survey should take about 10 minutes to complete and is open for feedback until 21 August 2026.
As a thank you for your time, you can choose to enter our prize draw for the chance to win a £25 shopping gift card.
This Policy sets out our approach to managing resident arrears effectively, fairly and in line with relevant legislation. Our aim is to prevent arrears arising at all, minimise arrears when they do occur, and support residents to sustain their tenancies wherever possible.
